Terms and conditions

Shopping with Your Online Go To Gal, LLC

  • When you place an Order for a Product you are offering to buy it for the price stated, subject to these Terms.
  • When you place your Order online Your Online Go To Gal will send you an email to confirm that we have received it. This email confirmation will be produced so that you have confirmation of your Order details. The fact that you receive an confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.

Payment

  • You must pay for your Order before it is delivered and you can do so by credit card or debit card via PayPal, you don't have to have an account and it is easy!

Availability

  • Your Online Go To Gal will try to keep the Poken Store as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
  • All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order.

Delivery

  • You will be notified of the delivery costs as part of your invoice details prior to the submission of your credit card details.
  • Your Online Go To Gal will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.
  • Please Order from Your Online Go To Gal with enough time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.

Returns

  • We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt.
  • To returna damaged product, please email us at andi@youronlinegotogal.com
  • We will try to attend to all returns as soon as practically possible.
  • We may also advise you how to send the item back to us. Please use a secure delivery method which requires a signature upon receipt and return to:
    Your Online Go To Gal LLC Customer Returns
    P.O. Box 2065
    Berkeley, CA 9470
  • You will be responsible for the returned Products until they reach us.